High School Diploma / GED Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).Īny combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.Įxcellent guest service skills, actively look for ways to assist Guests. Other duties and responsibilities as assigned. Process return mail by correcting and updating addresses.Īssist in updating Casino Player information. Update directory and calendars on a frequent basis. Work with Casino hosts in following up with higher level Tiered Players. Utilize several different software applications, including but not limited to Windows, Excel, Word, Outlook, Publisher, PowerPoint, Monday, CMP, Casino Web Site and Intranet.Īssist in maintaining accurate contact information for Guests.īe knowledgeable of all Snoqualmie Casino promotions and events. Provide general administrative support with Marketing, Promotions, Events and other departments. Process all comment cards, emails, and phone calls in the comment log.Īlert Security to potential problems and emergencies. Respond to guest inquiries professionally through inbound and outbound calls, traditional mail, and e-mails. Operate switchboard, answer calls, transfer calls, and route messages. Responsible for answering phones, taking direct calls, and connecting callers in a courteous and professional manner. Shift: Swing/Close (2pm - 10pm or 4pm - 12am)
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